Monitoring and troubleshooting Microsoft Exchange Server 2007 (MOC 5051)

Lokacije

Hewlett Packard

At the end of this 2-day workshop, specialists will be able to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Course number HF341S

Delivery method
Remotely assisted instructional learning (RAIL)
Instructor-led training (ILT)
Onsite dedicated training (OST)

Prerequisites
This workshop requires that students meet the following prerequisites:

Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks
Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used
Experience using these tools and applications:
- Perfmon command
- MDBVUE tool
- Active Directory Management tools
- telnet commands
- nslookup command
- Internet Information Services (IIS) Admin
- Exchange QueueViewer
- Exchange Management Console
- Event Viewer
- Outlook
- ADMAP command
Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means
Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System (DNS) d- and how to use them, basic routing concepts (Wide Area Networks (WAN) vs. Local Area Network (LAN) router vs. switch vs. hub)
Working knowledge of Active Directory. For example, how user objects are managed, what is stored in Active Directory partitions, basic architectures (domain, forest, sites, etc.), and how domain controllers are managed. Also, site and site connector configuration, schema and configuration partitions, and Global Catalogs
Working knowledge of Exchange Server 2003. For example, what the different server roles are, how the different server roles interact, what protocols the server roles use to communicate, what roles the clients connect to, How messaging policies work, how Microsoft ActiveSync 4.2 interacts with Exchange Server, how to manage recipients in exchange and Active Directory (AD), how message hygiene interacts with the message flow
Understanding of Exchange transport technologies. For example, connectors, routing via AD sites, the basic components of the Simple Mail Transport Protocol (SMTP) transport system, how the client connectivity protocols work (Post Office Protocol (POP), Internet Access Message Protocol (IMAP), SMTP)

Completion of the following courses, or equivalent knowledge:

Introduction to Installing and managing Microsoft Exchange Server 2007 (MOC 5047) (HF342S)
Managing messaging security using Microsoft Exchange Server 2007 (MOC 5049) (HE662S)

Audience
This workshop is intended for experienced enterprise-level messaging professionals wh- have at least 3 years experience working in the Information Technology field, including administering Exchange Servers.

Benefits to you
After completing this course, students will be able to:

Monitor and troubleshoot client performance and connectivity
Monitor and troubleshoot mail flow
Monitor and troubleshoot messaging servers
Troubleshoot calendars and public folders
Monitor and troubleshoot external and additional services
Identify trends in a messaging system

Next steps
This course will help the student prepare for the following Microsoft Certified Professional exam:

Exam Exam 70-236: Implementing, Troubleshooting and Maintaining a MS Exchange Server 2007 Infrastructure

Course outline

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
Topics

Overview
Introduction to Microsoft Operations Manager
Introduction to Troubleshooting Exchange Server 2007
Using MOM to Monitor Exchange Servers

Lab: Introduction to Exchange Server Monitoring and Troubleshooting

Developing a Monitoring and Troubleshooting Process