Supporting Users and Troubleshooting Desktop Applications on a MS Windows XP

Lokacije
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Cilj seminara je potvrditi znanje potrebno za ulazak u IT industriju, usvojiti dodatna znanja potrebna za daljnju Microsoft certifikaciju, značajno povećati učinkovitost zaposlenih i povećati sposobnosti poduzeća u pružanju kvalitetne podrške korisnicima.

Sadržaj

  1. Intruduction to Desktop Support
  2. Resolving a Service Call
  3. Troubleshooting the Operating System
  4. Microsoft Outlook and Outlook Express
  5. Supporting Internet Explorer
  6. Instaling and Configuring Office Applications
  7. Troubleshooting Office Applications
  8. Common Conectivity Problems
  9. Security and Security Permissions
  10. Protecting the Computer
  11. Troubleshooting Applications Access on Multiuser, Multiple Boot, and Networked Computers
  12. Resolving Issues with Locally Attached Devices
  13. Configuring and Troubleshooting Applications
  14. Resolving Issues Related to Usability
  15. Resolving Issues Related to Application Customization
  16. Configuring and Troubleshooting Connectivity for Applications
  17. Configuring Application Security
  18. Appendix A: Microsoft Windows XP Service Pack 2

Nastavni materijal

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Training Kit, Microsoft Press
Priručnik Supporting Users and Troubleshooting Desktop Applications on a MS Windows XP (70-272)
Ostali materijali po preporuci predavača

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